Please visit the chargepoint information page or use the Smoov-app to check the exact tariff of the charger you are using. If you charge via a charge card of a Mobility Service Provider (MSP) the final tariff can differ from the Allego tariff. Please contact your MSP for the current tariffs.

You can easily find a charging station using our find a charge point map which shows all available chargers in your area. On this map, you can filter on charge points that are suitable for your type of electric car. Or use the Smoov app for available chargers in your area.

If a malfunction should unexpectedly occur, please call the hotline number shown on the charging station. Our experts will help you immediately. Please make sure you have the reference number of the charging station to hand. You can find the local hotline number on our contact page as well. 

AC charger sessions can be paid for with VISA, Mastercard, Amex or SEPA direct debit using our Smoov App. Or by using an MSP charge card.

DC charger sessions can be paid for using contactless payments with VISA, Mastercard, Amex, Google Pay, Apple Pay, our Smoov App or an MSP charge card.

Requesting a public charging station couldn't be simpler. Just visit openbaarladen.nl, search for your municipality and click ‘apply for a public charging station’.

As a CPO we do not provide charging cards ourselves. You can request a charging card at one of the MSPs in the UK.

There could be multiple reasons for this. 

• If you have a new MSP card that is not yet activated. In this case, you need to contact your MSP to activate the card. 
• Allego does not have a contract with the MSP you are trying to use. 
• The new cards are not yet registered at Allego. In this case, your MSP needs to send us the card information.

Please contact us if the above is not the case and we are happy to help.

Regular AC Charging 

You need a Type 2 charging cable that is suitable for regular charging. You have to bring your own cable that belongs to your vehicle.

Fast DC Charging 

Most full electric vehicles (battery electric vehicles) and the Mitsubishi Outlander PHEV can charge at our DC chargers using a CCS or a CHAdeMO plug. 

Read all about charging cables on our blog. 

Please visit the Smoov website to read more about the app and install it on your smartphone. You can use the Smoov app to find all the chargers in your area. You can also use it to start and pay for charging sessions at our chargers.

You can find more answers at openbaarladen.nl/veelgestelde-vragen

You request a status check via our contact form on Support & Contact