Choose a category and find your question. If you did not find your answer, please feel free to contact us.

Costs

Charging with more power requires a more robust electricity supply. This is much more expensive both to buy and to run in comparison normal speed chargers. It also requires a different type of charger with more functionality than a normal speed charger.

We apply a standard rate for charging in public spaces, but this rate can nevertheless vary depending on location, depending on what the local municipality has paid to subsidize the charging service. This subsidy means that we are able to charge you as a driver a lower charging service price.

We apply a standard rate for charging in public spaces, but this rate can nevertheless vary depending on location, depending on what the local municipality has paid to subsidize the charging service. This subsidy means that we are able to charge you as a driver a lower charging service price.

Charging

As soon as you have plugged your car into the charging station and logged in with your card or app, charging will begin.

The charging time of an electric vehicle depends on several factors: the current charge of the battery and the total capacity of the battery, the charging technology in the electric vehicle, the equipment and type of charging station available and the type of charging cable used. For example a BMW i3 with 11 kW AC charger charges up to 11 kWh per hour at an AC charging station with a three-phase charging cable. A single-phase charging cable only charges 3.7 kWh per hour.

 

Read more about charging duration on our Blog. 

Sorry to hear that! If you are at the charging station, the best thing to do is call the service number +31 (0)800-3745337. The customer centre’s experts can usually help you straight away. Make sure to note down the charging station number before you call.

If a non-electric car is parked at the parking lot which is reserved for an electric car, you should contact the responsible municipality to report the said matter.

If you are at the charging point, the best thing to do is call the service number shown. The customer centre’s experts can usually help straight away. Within the Netherlands you can call +31 (0)800-3745337. Make sure to note down the charging station number before you call.

How it works

The EV market consists of various parties. There is the Charge Point Operator (CPO) and the Mobility Service Provider (MSP).

The CPO: Provides the delivery of the charging points, the installation and maintenance of the charge points and the breakdown service.

The MSP: Sells mobility products and services. In this case, a charging subscription, the corresponding charging card and / or app and the payment of your charging sessions will take place via this party.

Range is the distance that any electric vehicle can travel without recharging. This depends to a large extent on your driving style. For instance a higher speed will consume more power than driving smoothly, so please take into account speed in relation to the distance you have to travel. It may be that you have to charge your electric car at a charging point mid-journey. Through the navigation system in your car you will quickly find a charging point and drive you there to recharge.

Request a charge point

You can find more answers at openbaarladen.nl/veelgestelde-vragen

You request a status check via our contact form on Support & Contact

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